Use cases
If people keep asking the same things, this is for you.
Chatsoro suits businesses where the answer already exists on the website, the questions repeat, and an enquiry is worth something. Here is what that looks like across the industries it fits best.
Accommodation and tourism
Guest houses, hotels, holiday rentals, tour operators and activity businesses answering the same pre-booking questions all year.
Chatsoro does not check a live booking system or hold a reservation. It answers from your published information and passes the request on.
What visitors ask
- Is the two-bedroom cottage suitable for a family with a toddler and a dog?
- What time is check-in, and can we leave bags earlier?
- Is the sunset tour suitable for someone with limited mobility?
- What happens if the weather cancels the boat trip?
- How far is the property from the station, and is there parking?
What Chatsoro can answer
- Room, cottage and tour descriptions as published
- Check-in times, house rules, pet and accessibility policies
- Minimum ages, fitness levels and what to bring
- Cancellation, deposit and weather policies
- Directions, parking and local transport notes
What becomes an enquiry
A visitor asking about specific dates, a group size or a package that is not described on the site.
What stays with a person
Confirming availability, taking payment and agreeing anything outside the published policy.
Trades and quote-driven services
Builders, electricians, plumbers, landscapers, installers and other local services where most enquiries start with the same handful of questions.
Chatsoro does not produce quotes or prices for individual jobs. It gathers what you need in order to quote.
What visitors ask
- Do you cover Ashgrove, and how long is the wait for a bathroom refit?
- Do you do small jobs or only full renovations?
- Are you licensed and insured for this type of work?
- What do I need to have ready before you can quote?
- Do you charge a call-out fee?
What Chatsoro can answer
- Service areas and the suburbs or postcodes covered
- Types of work taken on, and the work deliberately not taken on
- Licences, insurance and accreditations as published
- What a quote requires, and how the process runs
- Typical lead times and how emergencies are handled
What becomes an enquiry
Someone describing an actual job, a property and a rough timeframe, then leaving contact details.
What stays with a person
Pricing the job, inspecting the site and committing to a date.
Professional services
Accountants, consultants, legal and financial practices, and advisory firms fielding questions about fit and process before a first meeting.
Professional advice needs a qualified person. Chatsoro is configured to explain services and process, then hand the conversation over rather than advise.
What visitors ask
- We are a small company moving from sole trader. Is that something you handle?
- What documents do you need for a first meeting?
- How does your onboarding process work?
- Do you work with businesses in my industry?
- Is the first conversation chargeable?
What Chatsoro can answer
- Services offered and the clients typically worked with
- What a first meeting involves and what to bring
- Process, stages and how engagements usually begin
- Published fee structures and billing approach
- Office locations and how to arrange a conversation
What becomes an enquiry
A visitor describing their situation and asking whether the firm can help, then sharing contact details.
What stays with a person
Any advice on the visitor’s circumstances, and every regulated recommendation.
Education and training
Colleges, training providers, course operators and coaching businesses answering entry, format and schedule questions at all hours.
Chatsoro does not enrol anyone or process an application.
What visitors ask
- Can I do the diploma part-time while working, and what are the entry requirements?
- Is the course recognised, and what does it lead to?
- When does the next intake start?
- Is there an online option, or is it on campus only?
- What support is available for international applicants?
What Chatsoro can answer
- Entry requirements and prerequisites as published
- Course format, duration, delivery mode and schedule
- Fees, payment options and what is included
- Accreditation and outcomes as stated on the site
- How to apply and what the application involves
What becomes an enquiry
A prospective student asking about their own eligibility or an intake date, then leaving details for the admissions team.
What stays with a person
Assessing an application, confirming a place and any decision on credit or exemptions.
Agencies and B2B services
Design, marketing, development and specialist B2B firms qualifying project enquiries before a call.
What visitors ask
- Do you redesign existing websites, or only build new ones?
- What size of project do you usually take on?
- How do you run a project, and who would I be working with?
- Do you work with clients outside your city?
- What do you need from us to get started?
What Chatsoro can answer
- Services, specialisms and the work usually taken on
- Process, stages and typical engagement shape
- Published case studies and relevant sectors
- How projects start and what is needed from the client
- Minimum engagement or budget guidance where published
What becomes an enquiry
A visitor outlining a project, a rough scope and a timeframe, then asking for a conversation.
What stays with a person
Scoping, estimating and any commercial negotiation.
Property and real estate
Sales and letting agencies, developers and property managers handling repeated questions about listings and process.
Chatsoro does not connect to a CRM or a live listings feed, and it does not book viewings. It answers from your website and captures the enquiry.
What visitors ask
- How do viewings work, and do you manage the property after it is let?
- What fees do landlords pay?
- What do I need to provide as a tenant applicant?
- Which areas do you cover?
- How long does a sale usually take with you?
What Chatsoro can answer
- Published service descriptions for sellers, buyers, landlords and tenants
- The viewing and application process
- Fees and charges where they are published
- Coverage areas and office details
- General guidance on timelines and what happens next
What becomes an enquiry
Someone asking about a specific property, a valuation or a viewing, then leaving contact details.
What stays with a person
Arranging viewings, valuations, offers and anything tied to a live listing.
Information-heavy ecommerce
Online shops where the buying decision depends on detail: specifications, compatibility, sizing, materials, care and delivery.
Chatsoro does not look up orders, process refunds or access customer accounts. It answers product and policy questions from your website.
What visitors ask
- Will this fit a 2018 model, and how long is delivery to regional areas?
- What is the difference between these two options?
- How should I care for this material?
- What is your returns policy on sale items?
- Do you ship internationally?
What Chatsoro can answer
- Product information, specifications and comparisons as published
- Sizing, compatibility and care guidance from your pages
- Delivery, returns and warranty policies
- Stockist, showroom and contact information
What becomes an enquiry
A shopper with a question your pages do not cover, or a bulk and trade request worth a personal reply.
What stays with a person
Order changes, refunds, account access and anything touching payment.
Not sure your business is on this list?
The list is where Chatsoro tends to work best, not a boundary. The better test is simpler: do the same questions arrive every week, and is the answer already published somewhere on your site? If so, send us the address and we will tell you honestly what it could and could not handle.
Send us your website.
We will look at what is actually on it and tell you which questions Chatsoro could take off your hands.
No card required. Setup help included.
What a pilot involves
No card required
Set up with you, not left for you to configure
Runs on your real website content
Ends after fourteen days unless you choose a plan